Ice Storm Recovery Update #2


Toronto Community Housing has released the following updated statement regarding our ongoing response to the weekend's ice storm. Next update will be provided at 6pm.

December 23, 2013

TORONTO, December 23, 2013 - Toronto Community Housing has taken the following steps in response to this weekend's ice storm.

· We have implemented our Emergency Response Plan and our emergency operations team, led by Gene Jones and Greg Spearn, continue to coordinate with the City's Emergency Operations Centre, which is leading the overall response.

· Our staff have inspected all buildings today to identify where power outages have occurred, to assess conditions and to check in with residents.

· There are currently 72 properties affected by power outages, and fuel for generators continues to be our greatest need.

· Our priority continues to be our most vulnerable residents, and staff and volunteers continue to go door-to-door to check in on our residents and respond to needs.

· We are working with the TTC to provide shuttle service to transport affected residents to nearby warming centres.

· Staff are being redeployed to provide 24-hour coverage during the emergency response.

· Snow removal contractors have been fully mobilized and staff are performing salting routines at our properties.

· Additional personnel have been added to the Client Care Centre to handle the increased call volume.

We encourage our residents to report incidents that have occurred on Toronto Community Housing property through the Client Care Centre by phone at 416-981-5500 or by email at

Heavy ice can contribute to flooding, downed trees and downed power lines. Residents are advised to stay away from downed wires and trees that may have an electrical charge. Please report downed wires by calling Toronto Hydro's operation centre at 416-542-8000.

Residents are reminded that 911 is for emergencies only. For all other incidents where police are required, call the non-emergency number at 416-808-2222.


About Toronto Community Housing
Toronto Community Housing ( is Canada's largest social housing provider, and home to 58,500 households with low- and moderate incomes. By providing clean, safe, well-maintained, and affordable homes, Toronto Community Housing delivers better homes, better neighbourhoods and a better Toronto for all.

Media Contact:
Brayden Akers, 416 803-9879,